Terms and Conditions
If you have any questions about purchasing an original artwork or print, or are unsure how the terms and conditions may apply to your order, please don’t hesitate to contact us.
Secure payment methods
We offer two secured payment methods: Paypal, or bank wire transfer. If you choose to purchase via bank wire transfer, we will prepare for shipment once the payment is received.
Shipping conditions and order confirmation
Our packages are sent within 1 to 3 business days. After the order confirmation you will receive a track & trace code via e-mail. The package usually takes around 10-12 days to arrive, depending on its destination. Marrinda Herms ships worldwide, the shipment fee that applies to your country is automatically calculated. Note that international customs charges are the buyers responsibility.
We securely pack the painting in layers of bubble wrap and a firm cardboard box. If you see any damage when your package is being delivered, you can either refuse the shipment as [damaged – return to sender] or you can have the delivery company mark the tracking as [received damaged, subject to further inspection]. Please file the claim immediately! You also must keep all boxes and packing material. When you call you will need the tracking number of your box, a description of the damage, and its value. Please make photos of the damages package and send them to Marrinda Herms with the info of your actions on it.
If you would like to have the artwork within a specific time please contact Marrinda Herms for options. A priority surgarge may be applied.
Commissioning an artwork
On receipt of a commission we will provide you with a specification, an approximate timeschedule for delivery and a price for the artwork + delivery. On completion of your custom artwork, you will be sent pictures via email. Adjustments can be made based on the client’s wishes. In order to pay for the artwork, we set up a custom item in our webshop. On receipt of your final payment we will make arrangements for the delivery of your artwork. Please note that the custom artworks must be paid in € (EUR) therefore the price for a commission may change due to fluctuations in exchange rates if you are completing the transaction in another currency. Comissioned artwork can not be returned.
Returns and cancellations
If you wish to return any non-commissioned items purchased from Marrinda Herms they must be returned within 14 days of receipt for a refund. Items must be in their original state. You are responsible for ensuring the item is returned to Marrinda Herms in its original state and without any damage. Delivery charges are not refunded. Marrinda Herms will refund the cost of the item in full, however, please note that if you paid for the item using PayPal, PayPal may charge you for return of funds and any charge incurred is not covered by Marrinda Herms.
In the unlikely event there of an issue with the quality of the product or if you received the wrong product, Marrinda Herms will resolve the situation to your satisfaction as quickly as possible. Please contact us to explain your specific queries and agree to a course of action.
Marrinda Herms holds the right to cancel an order, if the price or any of the specifications of an item are not displayed correctly. Keep in mind an original artwork is €650 and up, art on paper €120.